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Frequently Asked Questions

Welcome to Betsson – your multi-product online gaming brand

Is there a Welcome Offer for new players?

If you have recently registered an account and you are ready to make a first deposit, you may consider checking our welcome bonuses.


In order to check if you are eligible for a welcome offer, simply visit our ‘Promotions’ page.


We advise that you carefully read the Terms and Conditions of a promotion or offer prior to attempting to activate it.

If you are interested in taking advantage of a promotional offer, simply follow the instructions on the promotion to qualify and receive the reward.

You can check out our available promotions here.
Cashout allows you to get money back on your bet before the event you are betting on is over.

The amount of money you get back is determined by a formula based on the price of your original bet and the current market values of the selections at the time of cashing out. This means it could be greater or less than the initial stake, depending on how likely your bet was to win.

When cashout is confirmed, your original wager will come to an end and we will pay you the cashout price. The acceptance of a Cashout Request does not represent a new wager, it is an agreement to end the original wager early.

While we try to offer Cashout on as many events as possible, but it might not be available for less popular sports.

A bonus ‘wagering requirement’ means that you must play the amount offered and/or deposited a certain number of times, in order to complete the bonus and unlock your funds.


For example, if you received a 20 euro bonus with a X35 wagering requirement of 20 Euro with a 14 day expiry, this means that you will have to play 20 euro x 35 (700 euro in total) within 14 days to be able to complete the bonus.


As soon as the wagering requirements are met, you can then withdraw your funds.

Please keep in mind that not all games contribute the same amount towards wagering. You can check the different wagering contribution percentages from the bonus offer, or from the Game Rules here.

When you are required to verify your account, we will notify you by sending an e-mail to your registered e-mail address.

When you are requested to verify your account, you can upload the necessary document(s) through our Safe & Secure document upload feature by going to ‘My Account’ and below ‘Account Settings’, click on ‘Verification’.

We kindly ask that you avoid sending documentation via Live Chat or E-mail, this is to ensure the highest level of security.

We support the following payment methods for depositing:

  • Visa
  • Mastercard
  • Skrill
  • Neteller
  • Paysafecard
  • EcoPayz
  • Aninda Swift
  • Bank Transfer
  • LuxonPay
  • MiFinity
  • Blixtpay

Minimum Amount: €10


Please note that some payment methods may not be available in your country. You can check which methods are available by going to ‘Deposit‘.

Welcome to Betsson – your multi-product online gaming brand

A bonus ‘wagering requirement’ means that you must play the amount offered and/or deposited a certain number of times, in order to complete the bonus and unlock your funds.

For example, if you received a 20 euro bonus with a X35 wagering requirement of 20 Euro with a 14 day expiry, this means that you will have to play 20 euro x 35 (700 euro in total) within 14 days to be able to complete the bonus.

As soon as the wagering requirements are met, you can then withdraw your funds.

Please keep in mind that not all games contribute the same amount towards wagering. You can check the different wagering contribution percentages from the bonus offer, or from the Game Rules here.

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Gambling can be addictive. Please play responsibly.

Responsible Gaming

Gambling can be addictive and may result in difficulties to stop even when you know it is causing issues. Gambling is not a solution for financial problems – only play for what you can afford to lose! Keep track of how much time and money you are spending online and take action if needed. Play responsibly and get in touch with us or use the online tools here should you have any concerns.

For customers residing in Peru, the operator of this website is SFTG Limited, a Maltese company registration number C 96916, having its registered address at 'Dragonara Business Centre', Dragonara Road, St. Julian’s, STJ 3141, Malta. SFTG Limited is licensed and regulated by the Malta Gaming Authority under licence MGA/B2C/958/2022 issued on the 7th November 2022.

For Sportsbook customers who are residents of the Republic of Ireland, this website is operated by BML Group Limited, Maltese company registration number C-34836, having its registered address at 'Betsson Experience Centre', Ta' Xbiex Seafront, Ta' Xbiex, XBX 1027, Malta. BML Group Limited is licensed (Licence number 1011286) and regulated by the Republic of Ireland's Regulatory Bodies.

For customers residing in the European Union (excluding customers residing in Sweden and sportsbook customers residing in Ireland), the operator of this website is Rizk Nordic Limited, company registration number C101569, having its registered address at Betsson Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex, XBX1027, Malta. Rizk Nordic Limited is licensed and regulated by the Malta Gaming Authority under licence MGA/B2C/959/2022 issued on the 7th November 2022.

For customers residing in Oceania (excluding Australia), the operator of this website is Netplay Malta Limited, Maltese company registration number C 81115, having its registered address at 'Betsson Experience Centre', Ta' Xbiex Seafront, Ta' Xbiex, XBX 1027, Malta. Netplay Malta Limited is licensed and regulated by the Malta Gaming Authority under BML Group Ltd’s corporate umbrella licence MGA/CRP/108/2004 issued on 1st of August 2018.

For customers residing in other jurisdictions worldwide (i.e., residing in jurisdictions other than those specifically listed above), the operator of this website is BML Group Ltd, Maltese company registration number C-34836, having its registered address at 'Betsson Experience Centre', Ta' Xbiex Seafront, Ta' Xbiex, XBX 1027, Malta. BML Group Ltd is licensed and regulated by the Malta Gaming Authority under licence MGA/CRP/108/2004 issued on 1st of August 2018. BML Group Ltd was initially licensed by the Malta Gaming Authority on 30th of March 2006.